Resume

Conduct comprehensive training sessions (25+ each session) covering various areas such as new-hire orientation, on-the-job skill development, and soft skills refresher courses for a diverse workforce of over 1500+ employees.

Co-managed the total redesign of high use training which included learning plans and daily lesson schedules resulting in a more comprehensive training program in line with established adult learning theories-*still in use

Guide new hire technology processes by assisting with the setup of equipment and logging into accounts, leading software installation sessions and facilitating lessons on system and program navigation,

Implement regular progress assessments and evaluations to gauge trainee advancement, adjusting training methodologies to optimize effectiveness.

Proactively identified areas for improvement and initiated relevant training programs or resource allocations to address skill gaps.

Provide detailed progress reports on employee development throughout bi-weekly training periods, demonstrating strong follow-up and follow-through skills.

Maintain professional communication with stakeholders daily, fostering collaboration and ensuring alignment with organizational objectives (Using Slack as the predominant means of communication)

Cultivate a culture of continuous improvement and teamwork, driving team efficiency and enhancing overall work quality.

Establish strong working relationships with the training and leadership teams across the organization, facilitating effective collaboration and support.

Onboarded and ramped up five new trainers in one year;  enabling them to effectively lead their own training sessions.