Resume

Administered the Absorb LMS daily, managing digital instructional materials, user creation, skill setup, and accurate content targeting for 150+ learners across blended learning programs.

Designed, updated, and maintained digital learning content, ensuring 100% technical compatibility and alignment with evolving training needs.

Conducted needs assessments to identify training requirements and ensure alignment with organizational goals, influencing curriculum adjustments.

Collaborated with SMEs and instructors to develop and refine instructional content using the ADDIE model, supporting continuous improvement across 15+ courses.

Converted traditional materials into digital formats and integrated multimedia (e‑learning, videos, webinars, micro‑learning), increasing learner engagement and content accessibility.

Evaluated and optimized courses by leveraging LMS features, contributing to an increase in measurable learner completion.

Managed LMS updates, enhancements, and content delivery workflows to ensure on‑time deployment of training materials.

Maintained dashboards and reports to track training effectiveness, generating daily and weekly analytics for leadership and program stakeholders.

Provided analytical and instructional design support for strategic training initiatives, including the company’s 12‑week Analyst Academy.

Supported Analyst Academy operations by pulling daily progress reports, monitoring learner performance, and helping analysts manage deadlines and workload.

Communicated regularly with instructors, SMEs, and managers via Slack and email to coordinate updates, address learner needs, and ensure timely feedback loops.

Consulted with instructors/SMEs and leadership to gather feedback and recommend improvements, ensuring training programs remained current, relevant, and impactful.